Driver Asking question in live show from Ayesha Omar
Passengers who feel they’ve been ripped off by a driver taking the long way can complain to the booking company and seek a refund. “You compare this to Uber — you can send them a message but you can’t call them on the phone,” Mr Davies says.
“Taxi booking companies are infinitely contactable.” Andrew Skelton, chief executive of Cabcharge, says “there is no doubt” that taxi drivers asking which way would you like to go is “required and appropriate”.
“During training, prospective cab drivers are taught to always ask if their passenger has a preferred route or way of going and this is done for several reasons,” he says. “Many people have a local knowledge that a driver may not and prefer to direct a driver on their preferred route. Passengers like to be asked or advised the route a driver suggests — it sets a professional tone.